Return and exchange

WMD Company Sp.z.o.o. return policy

The return of goods to WMD Company Sp. z o.o. roof centers takes place according to the rules below:

1. The customer must inform the agent/seller who sold the goods in advance of the wish to return the goods*. Return of the goods is subject to the prior consent of the seller.
2. The goods to be returned must be accompanied by a duly completed return form.
3. The goods to be returned must be free of installation marks, intact and in their original packaging (equipment, accessories, e.g. controllers). Goods damaged by the customer are not returnable.
4. Special sized goods*** and goods ordered as a special order for the customer will not be returned.
5. Goods that have been delivered to the customer 3 months after the date of delivery will not be purchased.
6. Return of the goods is at the buyer's risk and expense.

Conditions for reimbursement of goods:

100% of the purchase price of the goods, provided that the reason for the return is an error on the part of WMD Company Sp.z.o.o. and the customer notifies the company of the goods’ nonconformity with the terms of the contract within 60 days of delivery to the customer;

80% of the purchase price of stock items**, provided that the return is not due to an error on the part of WMD Company Sp.z.o.o. and the return is made within 30 days of delivery of the goods to the customer;

60% stock items** at the purchase price as stated on the purchase invoice, provided the return is not due to an error on the part of WMD Company Sp.z.o.o., and the return is made within 31 days to 6 months from the date of delivery to the customer.

*goods – any goods purchased from WMD Company Sp.z.o.o.
Standard goods purchased from laokaup – WMD Company Sp.z.o.o., which are not manufactured or ordered based on client-provided drawings and dimensions, and which can be used for various buildings and objects.
custom-made goods – goods purchased from WMD Company Sp.z.o.o. that are clearly personalized
may be made or ordered to customer dimensions and drawings, and the use of which is.
for another building or facility is not possible or will incur additional costs.